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Managed IT/OT services

Availability, connectivity and applications always up and running.

We work alongside our clients to safeguard operational continuity, efficiency and the sustainable growth of their business.

Provisioning

We deploy and bring your IT/OT technologies online.

  • Design and engineering of IT/OT solutions
  • Technology supply and integration
  • Configuration and go-live
  • Validation and operational testing

Monitoring & availability

We detect and prevent to guarantee the service.

  • 24/7 monitoring of infrastructure, networks, systems and applications
  • Proactive detection of incidents and anomalies
  • Smart alerts and automatic escalation
  • Continuous reporting

Support & incident management

Fast response, effective resolution.

  • 24x7 and on-site user support
  • Multi-channel incident management
  • Fast diagnosis and resolution
  • Problem management and continuous improvement

Maintenance & evolution

We maintain and improve your technology environments.

  • Preventive, corrective and evolutionary maintenance
  • Updates, patches and change management
  • Performance and capacity optimization
  • Documentation and ITIL best practices

Security, continuity & compliance

Security & cyberdefense

We protect your assets against threats

Access & continuity

We secure access and business continuity

Backup & recovery

Backup, replication and tested recovery plans

Regulatory compliance

We meet standards and regulatory requirements

Continuous improvement

Processes, metrics and constant optimization

Higher availability

and operational continuity

Lower risk

and fewer incidents

Cost savings

and optimized resources

Satisfied users

and greater productivity

Scalability

and focus on your business

How we work
to deliver managed services

A global, close and secure model that guarantees excellence in every service

Specialised
professionals

We have teams of experts who manage every service we offer.

Dedicated service managers
Multidisciplinary and certified teams
Continuous training and skill improvement
Proactive, results-oriented approach
Global model, local presence

We combine global capacity with local proximity to deliver the best service anywhere.

Barcelona Competence Center

Leadership, service direction and global operations management.

India Competence Center

Development, support and service management with high quality and efficiency standards.

Local resources close to our clients

Local teams in any European location to ensure proximity, agility and environmental knowledge.

Processes, tools
and methodologies

We apply standardised methodologies and advanced tools to guarantee quality and efficiency.

Standard methodologies

ITIL, ISO 20000, ISO 27001 and agile methodologies adapted to each service.

Quality control

Defined quality processes, continuous monitoring and ongoing improvement.

Advanced tools

Proprietary and third-party tools for management, automation and monitoring.

Security and compliance

Guaranteed SLA

Compliance with agreed service levels, with continuous monitoring and reporting.

Legal compliance

We ensure compliance with the applicable legal framework: privacy, data and information protection.

Security by design

All our personnel are in-house and trained in cybersecurity to protect our clients' operations.